Privacy Policy
OluKai, LLC and its parent, subsidiaries and affiliates (including Olukai Limited) (collectively, “we”, “us”, the “Company”) are committed to respecting the privacy of visitors to www.olukai.co.uk (our “Website”). The following policy describes how we collect, protect and use personal information we receive from Website visitors including but not limited to name, address, and email address. It does not apply to information collected by the Company through any other means, including on any other website operated by the Company, or by any third party, including through any application or content (including advertising) that may link to or be accessible from the Website.
WHAT INFORMATION DO WE COLLECT AND HOW IS IT COLLECTED?
Information You Provide to Us.
Where you use our Website and services, you will provide us with your personal information as follows:
- Account Data: Information provided at the time of registering for an account on our Website, such as your name and contact details (email, address and telephone number).
- Purchase Information: When making purchases through our Website we will collect your name, contact details (email, address and telephone number), shipping address, payment information (such as card details) and information about your purchase in order to fulfil your orders.
- Communications: When signing up for our newsletter, or contacting us with queries, complaints or requesting further services, we will collect your contact details and information about your query and/or complaint. We also collect your preferences as to whether you would like to receive marketing communications from us. Where you contact us, we retain records and copies of your correspondence.
- Contests and Promotions Data: We may also ask you for information when you enter a contest or promotion sponsored by us, such as: your name and contact details (email, address, and telephone number).
- Survey Data: We may ask for your response to surveys for research purchases. For these purposes we will collect your name, contact details and your survey responses.
Information Obtained from Third Parties.
We also receive personal information about you from third parties, including:
- Demographic data, such as gender, age range, household income range;
- Preferences and shopping interests; and
- Geolocation data
Information Collected Through Automatic Data Collection Technologies and Your Use of Our Website.
As you navigate through and interact with our Website, we use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including information such as:
- Technical Data. Information such as the Internet Protocol (IP) address used to connect your computer to the internet address; the website address and country from which you access information, the files requested, browser type and version, browser plug-in types and versions and operating system.
- Usage Data. Information about how you use our Website, such as access to referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, time and length of visits to certain pages, and other such information.
We collect this information through the use of cookies and other tracking technologies. For more information about the cookies we use and the purposes for which we use them, please refer to our cookies policy here:
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you or that you provide to us, including any personal information for the following purposes:
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Purpose for processing |
Categories of personal information used |
Lawful basis for processing |
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To present our Website and its contents to you. |
Account Data Technical Data Usage Data |
Necessary for the performance of a contract – so that we can provide our Website and services to you.
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To facilitate the creation of your account with us |
Account Data Purchase Information Technical Data
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Necessary for the performance of a contract – so that you can create, manage and place orders through your account.
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To provide you with information, products or services that you request from us, including to fulfil your order and deliver products to you. |
Account Data Purchase Information Communications |
Necessary for the performance of a contract – so that we can deliver you with our services, including fulfilling product orders.
|
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To quickly and securely process transactions and returns relating to your order. |
Account Data Purchase Information Technical Data |
Necessary for the performance of a contract - to process your payments for the purposes of taking product orders and to issue refunds,
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To notify you about changes to our Website or any products or services we offer or provide through it. |
Communications |
Necessary for the performance of a contract – where we need to communicate with you about products or services you have ordered. To comply with a legal obligation – where required by law to communicate with you about certain updates or changes. Our legitimate interests to inform you of service updates. |
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To send you direct marketing communications, such as via email. |
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Our legitimate interests to promote our products and services. Where required by law, we rely on your consent to send you marketing communications (such as via email). |
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To administer contests, promotions or other Website features. |
Contests and Promotions Data
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Necessary for the performance of a contract – if you enter into a contest or promotion, we process your personal data to fulfil the terms of that contest or promotion. |
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To run surveys for research and product improvement purposes |
Survey Data |
Our legitimate interests to improve and promote our products and services. |
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To respond to your customer service request, (which might include managing a complaint from you about our Website or products. |
Account Data Purchase Information Communications Technical Data Usage Data |
Necessary for the performance of a contract - if your customer service enquiry relates to a product order, to ensure that we comply with the contract between us. With respect to complaints, ur legitimate interest to protect the rights, interests and reputation of our business. |
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To improve our services, including our customer support services. |
Account Data Purchase Information Communications Technical Data Usage Data |
Our legitimate interest to improve our services for customers. |
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To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. |
Account Data Purchase Information Communications Technical Data
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Necessary for the performance of a contract - to ensure that we perform our obligations, such as to provide our products following an order placed by you, or to enforce rights we are entitled to under our contract. Our legitimate interests in protecting the rights, interests and reputation of our business.
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To carry out online advertising, such as on third party websites and social media platforms. |
Account Data Technical Data Usage Data |
Our legitimate interests to promote and market our business. |
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To ensure the security of our Website and systems. |
Account Data Purchase Information Communications Technical Data |
Our legitimate interests to prevent fraud or criminal activity and security of our systems. |
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To comply with our contractual, regulatory and/or legal obligations e.g., for internal accounting purposes. |
Account Data Purchase Information Communications |
Our legitimate interest to operate our business in accordance with applicable contractual, regulatory and/or legal requirements. To comply with a legal obligation – to keep information that we are required to hold under applicable law. |
WHO DO WE SHARE YOUR INFORMATION WITH?
We may share your personal information with third parties as follows:
- Olukai Group Companies. We share your personal information with other Olukai affiliates, subsidiaries and group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, for corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).
- Service Providers. We share your personal information with third parties that provide us with services that enable us to operate our Website and provide you with our services (such as fulfil your product orders). These third party service providers include website hosting providers, logistics companies, payment providers and third parties who help us to detect and prevent criminal activity (such as fraudulent transactions).
- Partners. We share your personal information with other companies that we partner with, such as for promotions and advertising purposes. These partners include marketing agencies and other advertising partners (including social media companies).
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Company Sale. In the future, we may buy or sell assets or business offerings from third parties. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
Except as otherwise described in this Privacy Policy, we will not disclose personal information to any other outside parties unless required to do so by law or subpoena or if we believe that such action is necessary to (a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Website or our products and promotions; and (c) to exercise or protect the rights, property, or personal safety of the Company, its employees, agents or assigns, or others.
We may disclose aggregated or otherwise non-personally identifiable information without restriction, including to other parties for marketing, advertising, or other uses.
HOW LONG DO WE STORE YOUR INFORMATION
We keep your personal information for no longer than necessary for the purposes for which the personal information is processed. The length of time for which we retain personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
YOUR RIGHTS
You have certain rights in relation to your personal information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at [info@olukai.com] at any time. You have the following rights:
- Right of access. You have a right of access to any personal information we hold about you. You can ask us for a copy of your personal information; confirmation as to whether your personal information is being used by us; details about how and why it is being used; and details of the safeguards which are in place if we transfer your information outside of the United Kingdom.
- Right to update your information. You have a right to request an update to any of your personal information which is out of date or incorrect.
- Right to delete your information. You have a right to ask us to delete any personal information which we are holding about you in certain specific circumstances.
- Right to restrict use of your information. You have a right to ask us to restrict the way that we process your personal information in certain specific circumstances.
- Right to stop marketing. You have a right to ask us to stop using your personal information for direct marketing purposes. If you exercise this right, we will stop using your personal information for this purpose. To modify your e-mail subscriptions or opt-out of receiving OluKai e-mail (other than required service emails or communications required by law) please let us know by emailing us at info@olukai.com and simply ask us to remove your company, name or account from our email list. Please note that due to email production schedules you may receive any emails already in production.
- Right to data portability. You have a right to ask us to provide your personal information to a third party provider of services. This right only applies where we use your personal information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.
- Right to object. You have a right to ask us to consider any valid objections which you have to our use of your personal information where we process your personal information on the basis of our or another person's legitimate interest.
- Right to withdraw your consent. Where our processing of your personal information is based on consent, you have the right to withdraw your consent at any time. Where you withdraw your consent, this does not affect the lawfulness of processing based on consent before its withdrawal.
We will consider all such requests and provide our response within a reasonable period (and in any event within one month of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain personal information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make.
In addition to your rights above, you also have the right to complain to the Information Commissioner's Office, or the data protection regulator in the country where you usually live or work, or where an alleged infringement of applicable data protection laws has taken place.
DATA TRANSFERS
Olukai, LLC is a company incorporated in the United States. As such, where you visit our Website and place an order with us, your personal information is processed and stored by us in the United States.
Further, the third parties to whom we share your personal information (as described in "Who do we share your information with?" section above) may also be based in countries outside your country of residence. Where we transfer your personal information to third parties based outside of your country of residence, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with applicable data protection law. These measures may include: (i) ensuring that there is an adequacy decision; or (ii) putting in place standard contractual clauses with the recipient that comply with data protection law.
HOW DO WE PROTECT VISITOR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems, and are required to keep the information confidential. When you place orders or access your personal information, we use a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
CHILDREN UNDER THE AGE OF 13
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or make any purchases through the Website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at info@olukai.com.
NOTIFICATION PROCEDURES
It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on our Website, as we determine in our sole discretion. We reserve the right to determine the form and means of providing notifications to you.
CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Please check back periodically for updates to this policy. If we make material changes to our privacy policy, we will also notify you via email of those changes.
CONTACT US
If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at info@olukai.com, or send mail to:
OluKai, LLC
10 Faraday
Irvine, CA 92618
Olukai Limited
Centrum House, 36 Station Road,
Egham, Surrey,
United Kingdom,
TW20 9LF
*Last Updated: 2nd of August 2023